They Said It Couldn’t Be Done – Review
On an unforgettable night full of insight, controversy and humour, ILN got under the skin of two of the UK’s foremost frontrunners in re-shaping our financial services sector. With a healthy friction between corporate leadership and entrepreneurial zeal, the stage was set for an explosive evening. No subject was left avoided and nobody left the venue under any illusion that they had just witnessed two quite brilliant ambassadors for both of their brands.
Quotes of the Night
Errol Damelin
“Banks are organised around their own business, not around the needs of the customer.”
“We do not recruit from banking. We did not want to be a small version of a big bank.”
“Our work environment is casual and yet focused, our people have a sense of purpose.”
“We measure success by how much customers do or don’t like the service.”
“If you get to the point in a business where process is the important thing, then most founders get bored.”
“It doesn’t matter what you think of Social Media, it’s there and we have to use it.”
“As you grow it is easy to forget how to be an entrepreneur.”
Craig Donaldson
“Focus on the customer, make them your fan and they’ll bring more customers to you.”
“We couldn’t cope – we badly underestimated how busy we’d be when we started.”
“Why can’t banking be fun? Why can’t banks serve and delight customers?”
“We recruit the right attitude; people who really wanted to be there.”
“I try to let people be people, not just blind process followers.”
“We have to encourage people to think and this doesn’t happen by punishing them.”
“If you are good, I want you to work for me. I don’t about anything else. A diverse work force is a blessing.”
It was indeed a wonderful night. Real revelations. Great insights into customer services and enhancing staff morale was revealed. I really will not forget the night. Congrats ILN executives for the gathering.
Inspirational = Love the ten minute rule in this vid – I am adopting this rule right away!