Posted By Dominic on March 31, 2011 in Leadership Conference Reviews |
Another great evening, another great speaker.
Steve Auckland spoke openly and candidly about his role in building the Metro brand, the future of newspaper and his unique style of leadership.
You can read the Twitter feed from the evening here
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Posted By Dominic on March 31, 2011 in Leadership Top Tips |
We learn most from those we disappoint. So when a customer leaves your business, have the courage to invite them out to lunch and ask them why.
It could be the best bit of free consultancy you ever get… as long as you act on the feedback.
